FAQ, Returns & Warranty

MISSING SOMETHING?
Did you receive your order but are missing items? Please accept our sincerest apologies for this inconvenience. Please check your email and the invoice in the box to see if the products are Out-of-Stock. If they are, we will send you the Out-of-Stock parts as soon as we finish them, typically within 2-3 weeks. If you would like an alternative or similar item in its place, we would be more than happy to make that happen. Just give us a call and we’ll get you taken care of. If you don’t see anything that states the item is Out-of-Stock, please Contact Us and we’ll get to the bottom of it!

 

OUR WARRANTY
RaceTech Titanium does not provide any warranty on any of our race-related items due to the nature of usage. If you believe a product to have a material or workmanship defect, please call or email us and we will do our best to make things right. If we determine our products have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations, we have no obligation to replace or repair the product and carry no warranty on the product. Contact Us if you have any questions.

 

RETURNS
If the mistake is on your end, you can return or exchange new, unused and unaltered items for a refund minus shipping charges and a 15% restocking fee. If we messed up or there is something wrong with our products, we will either exchange the item or resolve the issue at no cost to you. All returns must be authorized by RaceTech Titanium before sending the items back. We’re pretty nice and understanding so just let us know of any issues and we’ll do our best to make it right! Contact Us

Returns can be sent to the following address after being authorized:

RaceTech Titanium
Attn: Returns
805 Biltmore Blvd.
South Roxana, IL 62087

 

REVIEWS
We love hearing from awesome customers like you! Your feedback is extremely important to us. Telling us about your experience, good or bad, means that we can better understand what is important to you, what we are doing well, and where we can make improvements. If you aren’t happy with the service or parts you received, please give us a call or email us so we can make things right. If you are all smiles, please leave us a review on Facebook and Google! It would really help us out!

 

TAG US!
We love seeing what our customers are working on! Snap a picture of your ride in action and tag us in it using #RaceTechTitanium and #RaceTechStrong! Who knows, we might even repost it! The more love you show us, the bigger the chance you’ll win $100 or even a full refund! We do drawings every month.

Like Us On Facebook: @RaceTechTitanium
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Follow Us On Twitter: @RacetechT
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Follow Us On LinkedIn: @RaceTechTitanium

DEALER INQUIRIES
If you own a business in the motorsports industry we would love to partner with you to grow your Titanium Parts offerings! Please fill out our Dealer Application and for us to review and get back to you ASAP! We do have a few requirements to be eligible:

• Able to show proof of Articles of Incorporation or DBA filing, verifying you own a legitimate business.
• Have an active social media presence.
• Have an active website and online presence.
• Have a physical storefront or online retail shop where customers can visit.
• Meet the Minimum Order Requirements
• Fill out the Dealer Application
• Have active marketing online of other products or services you sell.

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