FAQ, Returns & Warranty

SHIPPING POLICY
Order Processing
Normal order processing can take between 1-3 business days (Monday – Friday). Orders are generally processed on the same day if they are placed by 11:00am CST on a business day. Orders placed after 11:00am CST will be processed on the following business day if they cannot be processed the same day. If the order is more than $1,000, please allow 1-2 additional business days for processing. No orders will be processed or shipped on weekends.

Shipping Delivery
The following shipping methods are available: Standard Ground (3 – 5 business days), Second Day (2 business days), and Overnight (1 business day). Business days do not include weekends and most shipments do not have weekend delivery. Some items cannot be shipped using Second Day, or Overnight due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available.  For U.S. Territories, APO/FPO, Canada or other international addresses, please allow an additional 2-10 business days for delivery. Please note that orders could arrive in multiple packages.

Standard Ground
Orders delivered within the 48 contiguous states should arrive in 3 – 5 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee.

Second Day
Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders are generally processed on the same day if they are placed by 11:00am CST on a business day, and should arrive in 2 business days. Orders placed after 11:00am CST will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

Overnight
Overnight delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Overnight delivery orders will be processed on the same day if they are placed by 11:00am CST on a business day, and should arrive in 1 business day. Orders placed after 11:00am CST will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

International Orders
International Order shipping prices will not include Duties, Taxes, or any other fees. You as the customer will be responsible for following up with customs using the contact information you provided to pay any duties or taxes that might be collected. For us to insure the package for full value, we also have to state the customs value as full value so please keep that in mind when you are charged for duties and taxes. We have no control over how much our shipping providers (FedEx, USPS, and UPS) charge or what customs for various countries charge. If your package has to be returned due to failure to pay duties or taxes, you will be responsible for paying back the return shipping fees. You will also be charged if you do not pay the duties and taxes and our shipping providers send us a bill for the duties and taxes.

 

MISSING SOMETHING?
Did you receive your order but are missing items? Please accept our sincerest apologies for this inconvenience. Please check your email and the invoice in the box to see if the products are Out-of-Stock. If they are, we will send you the Out-of-Stock parts as soon as we finish them, typically within 2-3 weeks. If you would like an alternative or similar item in its place, we would be more than happy to make that happen. Just give us a call and we’ll get you taken care of. If you don’t see anything that states the item is Out-of-Stock, please Contact Us and we’ll get to the bottom of it!

 

OUR WARRANTY
RaceTech Titanium does not provide any warranty on any of our race-related items due to the nature of usage. If you believe a product to have a material or workmanship defect, please call or email us and we will do our best to make things right. If we determine our products have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations, we have no obligation to replace or repair the product and carry no warranty on the product. Contact Us if you have any questions.

 

RETURNS

RaceTech Titanium Product Returns
If the mistake is on your end, you can return or exchange new, unused and unaltered Titanium items for a refund minus shipping charges and a 15% restocking fee. If we messed up or there is something wrong with our products, we will either exchange the item or resolve the issue at no cost to you. All returns/exchanges must be made within 6 months of the order date. All returns must be authorized by RaceTech Titanium before sending the items back. We’re pretty nice and understanding so just let us know of any issues and we’ll do our best to make it right! Contact Us

Returns of RaceTech Titanium products can be sent to the following address after being authorized:

RaceTech Titanium
Attn: Returns
805 Biltmore Blvd.
South Roxana, IL 62087

Other Brands Product Returns
For other brands products such as apparel, goggles, boots, helmets, chains, sprockets, or any products not made by RaceTech Titanium, the following terms apply. If the mistake is on your end, you can return or exchange the items if they are in the original package, unopened, and unused for a refund minus all shipping charges (including shipping back to the original manufacturer/distributor) and up to a 40% restocking fee depending on the distributor/brand policies. Refunds cannot be issued for items purchased 30 days or more prior to return. Refunds also cannot be issued for closeout, discontinued items, special ordered items or electrical parts.  If we messed up or there is something wrong with the products, we will either exchange the item or resolve the issue at no cost to you. All returns must be authorized by RaceTech Titanium before sending the items back. We’re pretty nice and understanding so just let us know of any issues and we’ll do our best to make it right! Contact Us

Returns for Other Brands Products will require a Return Authorization Number and will be shipped to a different warehouse. For that information, please contact us to start a return.

REVIEWS
We love hearing from awesome customers like you! Your feedback is extremely important to us. Telling us about your experience, good or bad, means that we can better understand what is important to you, what we are doing well, and where we can make improvements. If you aren’t happy with the service or parts you received, please give us a call or email us so we can make things right. If you are all smiles, please leave us a review on Facebook and Google! It would really help us out!

 

TAG US!
We love seeing what our customers are working on! Snap a picture of your ride in action and tag us in it using #RaceTechTitanium and #RaceTechStrong! Who knows, we might even repost it! The more love you show us, the bigger the chance you’ll win $100 or even a full refund! We do drawings every month.

Like Us On Facebook: @RaceTechTitanium
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DEALER INQUIRIES
If you own a business in the motorsports industry we would love to partner with you to grow your Titanium Parts offerings! Please fill out our Dealer Application and for us to review and get back to you ASAP! We do have a few requirements to be eligible:

• Able to show proof of Articles of Incorporation or DBA filing, verifying you own a legitimate business.
• Have an active social media presence.
• Have an active website and online presence.
• Have a physical storefront or online retail shop where customers can visit.
• Meet the Minimum Order Requirements
• Fill out the Dealer Application
• Have active marketing online of other products or services you sell.

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