FAQ, Returns & Warranty

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SHIPPING POLICY
Order Processing
Normal order processing can take between 1-3 business days (Monday – Friday). Orders are generally processed on the same day if they are placed by 11:00am CST on a business day, unless we are experiencing higher than normal order volumes. Orders placed after 11:00am CST will be processed on the following business day if they cannot be processed the same day. If the order is more than $1,000 or has anodized parts, please allow 1-2 additional business days for processing. No orders will be processed or shipped on weekends.

Shipping Delivery
The following shipping methods are available: Standard Ground (3 – 5 business days), Second Day (2 business days), and Overnight/Next Day (1 business day). Business days do not include weekends and most shipments do not have weekend delivery. Some items cannot be shipped using Second Day, or Overnight due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available.  For U.S. Territories, APO/FPO, Canada or other international addresses, please allow an additional 2-10 business days for delivery. Please note that orders could arrive in multiple packages.

Free Shipping (Ground)
Free Shipping only applies to orders with an order total over $300.00, including any discounts or coupon codes, and within the lower 48 contiguous United States. Free Shipping offer EXCLUDES MATERIAL ORDERS. Free Shipping orders will be shipped via Ground shipping and should arrive in 2 – 8 business days depending on delivery location. Shipping changes, including package intercepts, address changes, and will call pick-ups may be subject to a $20.00 Service fee per shipment. Qualifying orders must select Free Shipping at checkout in order to receive the promotion.

Standard Ground
Orders delivered within the 48 contiguous states should arrive in 3 – 5 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee.

Second Day
Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders are generally processed on the same day if they are placed by 11:00am CST on a business day, and should arrive in 2 business days. Orders placed after 11:00am CST will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

Overnight/Next Day
Overnight delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Overnight delivery orders will be processed on the same day if they are placed before 11:00am CST on a business day, and should arrive in 1 business day. Orders placed after 11:00am CST will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

International Orders
International Order shipping prices will not include Duties, Taxes, or any other fees. You as the customer will be responsible for following up with customs using the contact information you provided to pay any duties or taxes that might be collected. For us to insure the package for full value, we also have to state the customs value as full value so please keep that in mind when you are charged for duties and taxes. We have no control over how much our shipping providers (FedEx, USPS, and UPS) charge or what customs for various countries charge. If your package has to be returned due to failure to pay duties or taxes, you will be responsible for paying back the return shipping fees. You will also be charged if you do not pay the duties and taxes and our shipping providers send us a bill for the duties and taxes.

 

LOST, DELAYED, OR DAMAGED SHIPMENTS
Lost or Delayed Shipments
All of our shipments have a tracking number to identify their delivery status which will be sent to you via email once shipped. A lost package search can generally not be made until the package has not been tracked or moved for about 7 days. For this reason, if your tracking number shows a package has been “Delayed”, we ask that you wait a week before asking for us to file a claim. A lost package claim cannot generally be made from 14 to 21 days from the date of shipment since the carrier needs time to look for the lost package. If either of these thresholds are met, please request us to do a package search or a lost package claim. Please DO NOT try and file the claim yourself. If you file the claim, we cannot file a claim or make any replacement shipments until the claim is resolved on your end. We will file as soon as they allow based on the tracking data. When we get a confirmation that a claim is accepted, we will issue a refund and wait for the carrier to reimburse us. We will not issue a refund or re-ship the order until the claim has been accepted. If you need a replacement before the claim is approved, you will need to place a separate order and we will re-ship it as soon as possible. If the original lost package ends up getting delivered, you can return one of the packages for a full refund.

Damaged Shipments
If you receive your package and it is damaged, please take the following pictures and send them to us to assist in us filing a claim:
• A photo showing the damaged item(s) and how it was packaged inside the box.
• A close-up photo of the shipping label with tracking number (generally starts with 1Z).
• Photos of all sides of the outside of the package (showing any damage).
• List of damaged or missing items from the package along with their SKU Numbers listed on the packing slip or order confirmation.

We will then file a claim and work with the carrier to get it resolved. Please DO NOT try and file the claim yourself.If you file the claim, we cannot file a claim or make any replacement shipments until the claim is resolved on your end. We generally send out replacements of the damaged products as long as the supporting documentation above is included and provided in a timely manner. There are some cases where we will not be able to ship replacement products until the claim is approved by UPS.

 

INSTALLING TITANIUM
When installing Titanium bolts, you should always lube your bolts to prevent galling. We recommend lubing Titanium bolts with High-Pressure Grease or Blue Loctite depending on the application. We DO NOT recommend the use of Anti-Seize, since torque values will need to be greatly reduced (+40%). You should use the OEM/Steel Lubed Torque Spec when installing Titanium bolts, or reduce the OEM/Steel Dry Torque Spec by 10-15%. It’s always a good idea to mark your bolts with a paint pen once they’re torqued so you can quickly check over your bike.

 

ANODIZED TITANIUM CARE
Oils from your hands can dull the colors on anodized titanium parts, so we recommend using gloves during installation. To clean anodized parts you can use a microfiber and soapy water (Dawn dish soap), Windex, or Rubbing Alcohol to remove the oils and restore the anodized finish back to new.

DO NOT USE any harsh chemicals such as acidic cleaners, metal polish, rust remover, aluminum brightener, engine degreaser, brake parts cleaner, water spot remover, etc. The use of these products will strip the Anodized Oxide layer off the parts.

 

MISSING SOMETHING?
Did you receive your order but are missing items? Please accept our sincerest apologies for this inconvenience. Please check your email and the invoice in the box to see if the products are Out-of-Stock. We highlight out of stock products on the packing slip and send an email notifying of any backorder parts with a subject line of “🚨 HEADS UP! A Note Has Been Added to Your Order” when shipping out the rest of your order. If parts are out of stock, we will send you the Out-of-Stock parts as soon as we finish them, typically within 2-4 weeks. If you would like an alternative or similar item in its place, we would be more than happy to make that happen. Just give us a call and we’ll get you taken care of. If you don’t see anything that states the item is Out-of-Stock, please Contact Us and we’ll get to the bottom of it!

 

OUR WARRANTY
RaceTech Titanium does not provide any warranty on any of our race-related items due to the nature of usage. If you believe a product to have a material or workmanship defect, please call or email us and we will do our best to make things right. If we determine our products have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations, we have no obligation to replace or repair the product and carry no warranty on the product. Contact Us if you have any questions.

 

RETURNS & EXCHANGES
RaceTech Titanium Product Returns
We want to make returns as simple as possible. If you ordered the wrong part or no longer need an item, you may return new, unused, uninstalled, and unaltered RaceTech Titanium products for a refund. (No markings on heads, dirty threads, grease, etc). Returns are processed within 1-2 weeks of delivery.

RaceTech Titanium Product Return Terms:

• A 15% minimum restocking fee will be deducted from your refund.
• Anodized hardware is subject to a 30% minimum restocking fee.
• Shipping charges are non-refundable.
• Return Shipping cost is the responsibility of the customer.
• All returns must be made within 6 months of the order date.
• All returns must include a copy of the Invoice, Packing Slip, or Confirmation Email with the returned items clearly marked.
• All returns must be authorized by RaceTech Titanium before being sent back.

If we made a mistake or there is an issue with the product, we will resolve it at no cost to you. Contact us, and we’ll make it right!

Return Shipping Address:

RaceTech Titanium
Attn: Returns (Insert Order Number)
805 Biltmore Blvd.
South Roxana, IL 62087

RaceTech Titanium Product Exchanges
We do not offer exchanges for products ordered incorrectly by the customer. To get the correct item faster, please return the incorrect product per our Return Policy and place a new order. Customers are responsible for shipping costs on the new order. This streamlined process ensures you receive the right parts without delay. If you need assistance finding the correct product, we’re happy to help!

If we made an error with your order or sent the wrong product, we will offer an exchange at no cost to you. Please contact us, and we will arrange the exchange process.

Other Brands Product Returns
For non-RaceTech Titanium products (such as apparel, goggles, boots, helmets, chains, sprockets, hubs, and other parts from different manufacturers), the following terms apply:

Other Brands Product Return Terms:

• Items must be in their original packaging, unopened, and unused.
• A restocking fee of up to 40% may apply, depending on the distributor’s policy.
• Refunds cannot be issued for:
  • Items purchased more than 30 days before the return request.
  • Closeout, discontinued, special-ordered, or electrical parts.
• Shipping charges are non-refundable, and return shipping costs must be covered by the customer.
• Returns for other brands require a Return Authorization Number and may need to be sent to a different warehouse. Please contact us before initiating a return.

If we made an error or the product is defective, we will resolve the issue at no cost to you. Contact us before returning any items, as some brands require products to be shipped to a specific address.

We appreciate your business and strive to make your experience hassle-free. If you have any issues, let us know, and we’ll do our best to help!

 

REVIEWS
We love hearing from awesome customers like you! Your feedback is extremely important to us. Telling us about your experience, good or bad, means that we can better understand what is important to you, what we are doing well, and where we can make improvements. If you aren’t happy with the service or parts you received, please give us a call or email us so we can make things right. If you are all smiles, please leave us a review on Facebook and Google! It would really help us out!

 

TAG US!
We love seeing what our customers are working on! Tag us in your IG/FB photos & videos (click the “Tag People” Button) so we get notified, and we might repost them! We love seeing walk around videos, installation videos, riding clips, detail shots of our products on your bike, product reviews, and bike build posts. The more love you show us, the bigger the chance you’ll win $100 or even a full refund! We do drawings every month.

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DEALER INQUIRIES
If you own a business in the motorsports industry we would love to partner with you to grow your Titanium Parts offerings! Please fill out our Dealer Application and for us to review and get back to you ASAP! We do have a few requirements to be eligible:

• Able to show proof of Articles of Incorporation or DBA filing, verifying you own a legitimate business.
• Have an active social media presence.
• Have an active website and online presence.
• Have a physical storefront or online retail shop where customers can visit.
• Meet the Minimum Order Requirements
• Fill out the Dealer Application
• Have active marketing online of other products or services you sell.

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