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Did you receive your order but are missing items? Please accept our sincerest apologies for this inconvenience. Please check your email and the invoice in the box to see if the products are Out-of-Stock. If they are, we will send you the Out-of-Stock parts as soon as we finish them, typically within 2-3 weeks. If you would like an alternative or similar item in its place, we would be more than happy to make that happen. Just give us a call and we’ll get you taken care of. If you don’t see anything that states the item is Out-of-Stock, please send us an email or give us a call and we’ll get to the bottom of it!
RaceTech Titanium does not provide any warranty on any of our race-related items due to the nature of usage. If you believe a product to have a material or workmanship defect, please call or email us and we will do our best to make things right. If we determine our products have been subjected to misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), improper installation, or alterations, we have no obligation to replace or repair the product and carry no warranty on the product. Call or email us for help or check our website for more information.
If the mistake is on your end, you can return or exchange new, unused and unaltered items for a refund minus shipping charges and a 15% restocking fee. If we messed up or there is something wrong with our products, we will either exchange the item or resolve the issue at no cost to you. All returns must be authorized by RaceTech Titanium before sending the items back. We’re pretty nice and understanding so just let us know of any issues and we’ll do our best to make it right!
We love hearing from awesome customers like you! Your feedback is extremely important to us. Telling us about your experience, good or bad, means that we can better understand what is important to you, what we are doing well, and where we can make improvements. If you aren’t happy with the service or parts you received, please give us a call or email us so we can make things right. If you are all smiles, please leave us a review on Facebook and Google! It would really help us out!
We love seeing what our customers are working on! Snap a picture of your ride in action and tag us in it using #RaceTechTitanium and #RaceTechStrong! Who knows, we might even repost it! The more love you show us, the bigger the chance you’ll win $100 or even a full refund! We do drawings every month.
At RaceTech Titanium, we respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. Buy titanium parts with confidence at RaceTech Titanium.
“As the owner of RaceTech Titanium, and an online shopper myself, privacy is something very important to me and my company. The information you provide to us is used to process your order and we only send newsletters and sales promotions to those individuals that ask for them (which can be opted out of at any time). We want to let our customers know about our great products and sales without intruding on their everyday lives.” – Josh Meyer